Return & Refund Policy

Last Updated: September 28, 2026

At Stitch N Print, most of our products are custom-made specifically for each customer.

Because personalized products cannot normally be resold, custom and personalized items are generally final sale once production has started.

Custom & Personalized Products

Custom printed, embroidered, decorated, personalized, altered, or otherwise made-to-order products are non-returnable and non-refundable unless:

Stitch N Print made an error compared with the approved order or design.
The product has a manufacturing or production defect.
We produced the wrong product, size, color, quantity, or design.

A change of mind does not qualify for a refund.

Refunds will generally not be issued because of:

Incorrect size selected by the customer.
Incorrect spelling, names, dates, or information supplied or approved by the customer.
Low-quality artwork uploaded or supplied by the customer.
A customer changing their mind after production has started.
Minor color or placement variations that are normal in custom printing and embroidery.

Customers are responsible for reviewing all order details before submitting or approving an order.

Problems With Your Order

If there is a problem with your order, please contact us as soon as possible after delivery or pickup.

We may request photographs of the affected item so we can evaluate the issue.

If Stitch N Print confirms that an item was produced incorrectly because of our error, we may:

Correct the affected item.
Remake the affected item.
Replace the item.
Issue a partial or full refund when appropriate.

Whenever reasonably possible, our preferred solution is to correct or remake the affected product.

Color & Print Variations

Colors shown on phones, computer screens, online design tools, photographs, and digital proofs may appear different from the finished product.

DTF, DTG, embroidery, vinyl, screen printing, sublimation, and other decoration methods can also produce slightly different results.

Minor variations in color, garment shade, print placement, embroidery placement, sizing, or appearance that are normal to the apparel and printing industry are not considered defects.

Exact Pantone, thread, or color matching is not guaranteed unless specifically agreed to by Stitch N Print before production.

Order Cancellation

Please contact us immediately if you need to change or cancel an order.

An order may be canceled for a full refund only if production-related work has not started and Stitch N Print has not incurred non-refundable costs.

Once any of the following has started, some or all of the order may become non-refundable:

Artwork preparation.
Design work.
Embroidery digitizing.
Product ordering.
Printing setup.
Printing.
Embroidery.
Other custom production work.

Once custom production has started, the order generally cannot be canceled.

Rush fees may also become non-refundable once rush processing has started.

Any available refund will depend on the stage of production and costs already incurred.

Customer-Supplied Garments

Stitch N Print may accept customer-supplied garments or other products for printing or embroidery at our discretion.

Customer-supplied products may react differently to heat, ink, pretreatment, embroidery, adhesives, or other production processes.

Some garments may contain coatings, dyes, materials, seams, zippers, finishes, or manufacturing defects that are not visible before production.

Stitch N Print may refuse to decorate any item that we believe cannot be processed safely or successfully.

We will exercise reasonable care when decorating customer-supplied items. However, we cannot guarantee materials or products that we did not supply.

If Stitch N Print directly damages a customer-supplied item because of our production error, we will work with the customer on an appropriate solution.